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It won't cost you anything. No set up or yearly fees; and no minimum turnover apply to your account. You only pay for the products ordered.

You can register here: Register

Orders

With your account, you will receive access to our drop shipping tool. Using this, you can easily order directly to your customers.

You may order using prepayment, Paypal, credit card or Sepa direct debit (credit card and Sepa direct debit via PayPal Plus).

Yes, you can upload your own delivery notes during the order process. This service is free of charge.

If you are a customer coming from the EU and hold a valid VAT ID you are able to order without the addition of our VAT.

No.

Within your dropshipping account you will find a corresponding order option in the area of "Integration". With the help of our premium interface, we offer you the possibility of transfering orders to us automatically. 

You can provide us with your orders either via FTP- or CSV upload. Accordingly, no manual order entry is necessary when using this interface.

This service can be cancelled monthly, has no minimum term and costs you EUR 19.90 gross per month.

Briefly about the procedure: After receipt of your order, you will receive an order confirmation by e-mail. After the account or interface has been activated, we will inform you once again (final) and point out your corresponding interface access-data, which you will find in the area of "Account" after setup.

You will find corresponding interface-descriptions (documentation) linked for both upload-options in the course of your order in the menu item "Integration". You can also find them in our confirmation emails.

For the sake of good order, we would like to point out that this interface is not a pure API connection via which you can import our products, for example. 

If you should have any questions, please do not hesitate to contact our sales (vertrieb@clp.de).

Availability

Yes, each product shown will be in stock. You can see our updated stock within our drops hipping tool, where it is updated hourly.

Returns / Cancellations

We are sending our goods as swiftly as possible. Should you wish to cancel your order, please contact us via phone. Emails are not being replied to as quickly.

In case of complaints please contact our customer service in order to solve the problem.

In Germany, we take back the goods within the legal, statutory time of withdrawal. Shipping costs will not be adopted by us. If the goods arrive back without fault, the buyer will receive  the buying price plus shipping costs back.

Outside of Germany but within the EU, we take back the goods within the legal, statutory time of withdrawal. In this case, a share of costs will apply. The shipping costs will be paid for by the buyer while the return costs would be paid by the seller. Therefore, the buyer will receive the buying price + shipping costs back when the item arrives.

Islands are an exception to this rule. Returns coming from islands will not be accepted.

Returns from outside the EU will not be accepted.

Are the goods damaged, we will deduct individual damages from the refund.





Selling

We will provide you with two CSV feeds:

The product data feed contains all relevant product data; e.g. description, product ID and more. This feed is being updated every 24 hours.

The stock update feed contains only the product ID and current stock. With this, you can update your stock settings. This feed is updated hourly.

If you are interested in our data feeds, please don't hesitate to contact us. We will send you the respective links.

This service is free of charge.

As we work as partners, you may use descriptions and pictures. If we are no longer in business, this right is automatically revoked.

You will find our shopify-compatible data feed within your dropshipping-account in the area of "Integration". There you have the possibility of downloading the complete feed as a csv-file, including all available product data.

Furthermore we offer another download- or export-function in the area of "Products". You will find the option to select only a limited number of (desired) products in advance, e.g. via the filters "colour" or "category". To mark them afterwards and to download the selected items via "Shopify Feed Export", after clicking on "Start", as a Shopify-compatible csv-file.

Please do not hesitate to contact us if you have any questions regarding these two export-functions.

After successful downloading our csv-file, pleaes log-in to your account on https://www.shopify.com/. Within the set menu you have to select the category "Products". Then click on the "Import"-button at the top of the page to successfully import our csv-file into your shop by clicking on "Add file".

With the help of the "Shopify Help Center" (Shopify itself links to it as an assistance while you are importing products) you will find answers to all relevant questions.

Last but not least, please note that our feed is not suitable for stock updates at the same time. For this purpose, please use the previous feed "Reseller Stock Update", which is also available within "Integration" in our portal.

Shipping

Unfortunately, cash on delivery as a payment method this is not possible. 

Depending on size and weight, the goods will be either send with DPD, UPS or by haulage (K├╝hne & Nagel, Hellmann).

Furthermore, CLP owns its own vehicle fleet in order to deliver bulky goods (In Germany and Austria only).



The goods will be shipped straight away. For packages, the shipping time will be between 1 and 4 working days, haulage takes 4 to 10 working days.

Unfortunately delivery on Saturdays is not possible.

Unfortunately, this isn't possible using a general carrier. They will notify you about the delivery time.

If the customer would like to have a specific date, you may write or call your person of contact and enquire about the costs expected.


No, this is not possible. The carriers are not offering this service. Using their tracking number, you can check in what time frame the package will be delivered.

Yes, this will be displayed in your account under "Orders".

No. In this case we would have to assess the individual order and check is we have options to deliver. Please contact us for individual information and shipping costs.

With deliveries for countries outside the EU import costs, VAT, customs - and handling costs may apply, which will be billed directly to you.

We would like to inform you that we have to include our invoice in packages leaving the EU in order to be cleared by customs. Shipment without an invoice from CLP is, in this case, not possible.

Returns from outside the EU are not accepted.


Yes. Optionally, we offer the possibility to deliver selected products in neutral packaging within the order process, in the checkout.

We charge a net fee of EUR 3.00 per order for this service. This costs are shown accordingly in the order-process.

Important informations:

A large part of the product- and sender data is covered by the neutral sticker before shipping. Please note that due to legal obligations, regarding manufacturer identification on the product, it is not possible for us to deliver entirely in neutral!

This option can only be used for parcel-delivery, not for delivery via a forwarding agent. Please refer within the product-details for the corresponding shipping method.

If you have any questions please contact our team.
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Dropshipping-europe.eu

CLP Trading GmbH
Triftenstra├če 93
32791 Lage


Telefon +49 (0)40 - 840 5089 -13 (deutsch)
Phone +49 (0)5232 - 69 899 -13 (english)
(Mo.-Fr. 9 - 17 h)